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Shipping & Returns

Shipping Policy

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may vary during:

  • High-demand periods;

  • Promotional events;

  • Public holidays;

  • Product launches.

Customers will receive a confirmation email once their order has been successfully placed.

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2. Shipping Destinations

Ultra Horizon currently ships to selected regions and countries.

Shipping availability may vary depending on product type, courier restrictions, and local regulations.

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3. Delivery Times

Estimated delivery times are provided at checkout and may vary based on:

  • Delivery location;

  • Courier operations;

  • Customs processing;

  • Weather or external disruptions.

Estimated delivery times are not guaranteed and should be considered approximate.

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4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location;

  • Package size and weight;

  • Selected shipping method.

From time to time, Ultra Horizon may offer free delivery promotions on eligible orders.

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5. Order Tracking

Where available, tracking information will be provided once the order has been dispatched.

Customers are responsible for monitoring shipment updates provided by the courier.

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6. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information is accurate and complete.

Ultra Horizon is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete delivery details.

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7. Delayed or Lost Shipments

While we work with trusted delivery partners, delays may occasionally occur due to factors outside our control.

If a shipment appears delayed or lost, customers should contact our support team for assistance.

Investigations with shipping providers may require additional processing time.

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8. Customs and Import Duties

For international orders, customs duties, taxes, or import fees may apply depending on local regulations.

These charges are the responsibility of the customer unless stated otherwise.

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9. Damaged Deliveries

If an order arrives damaged, customers should contact our support team as soon as possible after delivery.

We may request photos or additional information to assist with the resolution process.

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10. Delivery Refusals

If a customer refuses delivery without valid reason, additional shipping or return costs may apply.

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11. Contact Us

If you have questions regarding shipping, delivery times, or tracking information, please contact our support team through the contact methods available on our website.

Thank you for choosing Ultra Horizon.

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Last updated: 11 May 2026

Return & Exchange Policy

1. Return Eligibility

Customers may request a return within 14 days of receiving their order.

To qualify for a return, products must:

  • Be unused and in original condition;

  • Include all original packaging, accessories, and manuals;

  • Not show signs of misuse, damage, or excessive wear.

Returns that do not meet these conditions may not be accepted.

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2. Exchange Eligibility

Customers may request an exchange for:

  • Faulty products;

  • Damaged items;

  • Incorrect items received;

  • Eligible replacements subject to availability.

Exchanges are processed after the returned product has been reviewed and approved.

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3. Non-Returnable Items

The following items may not be eligible for return or exchange:

  • Personalised or customised products;

  • Digital products or downloadable content;

  • Gift cards;

  • Final sale or clearance items;

  • Products damaged through improper use.

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4. Return and Exchange Process

To request a return or exchange, customers should contact our support team with:

  • Order number;

  • Description of the issue or reason for return;

  • Photos if applicable.

Once approved, return instructions will be provided.

Customers are responsible for securely packaging products before shipment.

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5. Refunds

Refunds are issued to the original payment method after the returned item has been received, inspected, and approved.

Processing times may vary depending on the payment provider or financial institution.

Shipping fees are generally non-refundable unless:

  • The item is faulty;

  • The incorrect item was sent;

  • Refunds are required under applicable consumer protection laws.

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6. Damaged or Faulty Products

If your order arrives damaged or defective, please contact our support team as soon as possible after delivery.

We may request photos or additional information to assist with the investigation and resolution process.

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7. Return Shipping

Customers may be responsible for return shipping costs unless the return is due to:

  • A faulty product;

  • An incorrect order;

  • A shipping error caused by Ultra Horizon.

We recommend using a tracked delivery service when returning items.

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8. Refused Deliveries

If a customer refuses delivery without a valid reason, additional shipping or return charges may apply.

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9. Consumer Rights

Nothing in this policy affects your statutory rights under applicable United Kingdom consumer protection laws.

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10. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our support team through the contact methods available on our website.

Thank you for shopping with Ultra Horizon.

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Last updated: 11 May 2026

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