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Terms & Conditions

Customer Care

​Welcome to Ultra Horizon. These Terms and Conditions govern your use of our website, products, and services. By accessing or using our website, you agree to comply with and be bound by these Terms.

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1. About Us

Ultra Horizon is a technology and electronics brand dedicated to providing innovative products and a premium digital shopping experience.

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2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.

  • The information you provide is accurate and up to date.

  • You will use our services in accordance with applicable laws and regulations.

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3. Products and Availability

We aim to ensure that all product descriptions, images, and specifications are accurate. However, slight variations may occur.

All products are subject to availability. We reserve the right to discontinue, limit, or modify products at any time without prior notice.

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4. Pricing and Payments

All prices displayed on our website are shown in Pound Sterling (£) and include applicable VAT unless stated otherwise.

We reserve the right to update prices at any time. Payment must be completed before orders are processed and dispatched.

We accept secure payment methods through authorised payment providers.

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5. Orders

Once an order has been placed, you will receive an order confirmation email. This email does not constitute acceptance of your order.

We reserve the right to:

  • Refuse or cancel orders;

  • Limit quantities purchased;

  • Request additional verification before processing an order.

If a payment has already been processed for a cancelled order, a refund will be issued.

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6. Shipping and Delivery

We aim to dispatch orders within the estimated timeframes displayed on our website.

Delivery times may vary depending on:

  • Product availability;

  • Courier delays;

  • Customs or regional disruptions.

Ultra Horizon is not responsible for delays caused by external shipping providers.

Customers are responsible for providing accurate delivery information.

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7. Returns and Refunds

Customers may request returns in accordance with our Returns Policy.

Returned items must:

  • Be unused and in original condition;

  • Include original packaging;

  • Be returned within the eligible return period.

Refunds are processed using the original payment method after inspection and approval.

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8. Warranty

Certain products may include a limited manufacturer or store warranty.

The warranty does not cover:

  • Accidental damage;

  • Misuse or improper handling;

  • Unauthorised modifications;

  • Normal wear and tear.

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9. User Conduct

You agree not to:

  • Use the website for unlawful purposes;

  • Attempt to interfere with website security or functionality;

  • Upload malicious software or harmful code;

  • Copy or misuse website content without permission

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10. Intellectual Property

All content on this website, including logos, branding, graphics, text, product designs, and digital materials, is the property of Ultra Horizon and protected under intellectual property laws.

You may not reproduce, distribute, or commercially use any content without prior written consent.

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11. Privacy

Your use of our services is also governed by our Privacy Policy.

We are committed to protecting customer data and handling personal information responsibly in accordance with applicable privacy regulations.

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12. Limitation of Liability

To the fullest extent permitted by law, Ultra Horizon shall not be liable for:

  • Indirect or consequential losses;

  • Loss of profits or revenue;

  • Data loss;

  • Service interruptions;

  • Delays beyond our reasonable control.

Nothing in these Terms excludes rights that cannot legally be excluded under United Kingdom consumer law.

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13. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time.

Changes become effective immediately upon publication on our website.

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14. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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15. Contact Us

If you have any questions regarding these Terms and Conditions, please contact our support team through the contact methods available on our website.

Thank you for choosing Ultra Horizon.

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Last updated: 11 May 2026

Privacy & Safety

1. Return Eligibility

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, items must:

  • Be unused and in original condition;

  • Include original packaging, accessories, and manuals;

  • Not show signs of damage, misuse, or excessive wear.

Certain products may be excluded from returns for hygiene, safety, or technical reasons.

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2. Non-Returnable Items

The following items may not be eligible for return:

  • Personalised or customised products;

  • Digital products or downloadable content;

  • Gift cards;

  • Items marked as final sale;

  • Products damaged due to misuse or improper handling.

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3. Return Process

To request a return, customers should contact our support team with:

  • Order number;

  • Reason for return;

  • Relevant photos if applicable.

Once approved, return instructions will be provided.

Customers are responsible for securely packaging returned items.

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4. Refunds

After the returned item has been received and inspected, eligible refunds will be processed to the original payment method.

Refund processing times may vary depending on the payment provider or financial institution.

Shipping costs are generally non-refundable unless the item is faulty or incorrect.

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5. Exchanges

We may offer exchanges for defective, damaged, or incorrect products, subject to product availability.

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6. Damaged or Faulty Items

If your item arrives damaged, defective, or incorrect, please contact our support team as soon as possible after delivery.

We may request photos or additional information to assist with the resolution process.

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7. Return Shipping

Customers may be responsible for return shipping costs unless:

  • The item is faulty;

  • The incorrect item was received;

  • The return is required under applicable consumer protection laws.

We recommend using a tracked shipping service when returning products.

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8. Late or Missing Refunds

If you have not received your refund after the expected processing period, please:

  • Check with your bank or payment provider;

  • Contact your card issuer;

  • Reach out to our support team for assistance.

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9. Consumer Rights

Nothing in this Returns Policy affects your statutory rights under applicable United Kingdom consumer protection laws.

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10. Contact Us

For questions regarding returns, refunds, or exchanges, please contact our support team through the contact methods available on our website.

Thank you for shopping with Ultra Horizon.

Wholesale Inquiries

Ultra Horizon works with selected retailers, distributors, and business partners interested in offering innovative technology products and premium electronic accessories. We are committed to building strong long-term partnerships through reliable service, competitive pricing, and high-quality products designed for the modern market.

If you are interested in becoming a wholesale partner, our team will be happy to provide information regarding product availability, bulk pricing, shipping, and collaboration opportunities. We aim to make the wholesale process simple, professional, and efficient for businesses of all sizes.

For wholesale enquiries, please contact our support team through the contact methods available on our website.

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